Delete your account

From the EasyRent app or the website:

• Sign in to your account.
• Open Settings and choose the Account tab.
• Scroll to Delete account.
• Enter your password, type DELETE to confirm, and press Delete my account permanently.

Go to Settings → Account if you are already signed in.

Everything tied to your account is removed from our database:

• Your login — name, email address, mobile number and password hash.
• All rooms and tenancy records, including rent amounts and deposits.
• All tenant records you created: names, phone numbers and email addresses.
• Every bill, one-time and recurring charge, payment, receipt, expense and settlement.
• Electricity meter readings and rates.
• Maintenance requests.
• All uploaded files — tenant documents, proof-of-payment screenshots, meter photos and your payment QR images.
• Notifications and your WhatsApp message history.
• Tenant portal access tokens, so any portal link you shared stops working.
• Your subscription and plan history.
• All active sessions — you are signed out everywhere.

You don't have to close your account to remove information. Signed in, you can delete any of the following at any time, and the records are erased immediately:

• Individual rooms, and individual tenant records.
• Uploaded tenant documents — the stored file is deleted from disk, not just hidden.
• Electricity meter readings, including any meter photographs attached to them.
• Expenses, one-time charges and recurring charges.
• Recorded payments and whole payment sessions, by voiding them.
• A tenant's portal access, which deletes the access link so it can no longer be used.

If you want something removed that you can't remove yourself, email codershawn1@gmail.com and we will do it for you.

Nothing is retained in the live system. Encrypted database backups are kept on a rolling 30-day cycle for disaster recovery, so a copy of deleted data can exist in a backup for up to 30 days before it is overwritten. Those backups are never used to restore a deleted account.

We may keep a minimal record of a subscription payment where accounting or tax law requires it. That record contains the amount, date and reference only — not your tenancy data.

Deletion is permanent and we cannot recover anything afterwards. If you may need your rent history later — for tax, for a dispute, or simply for your own records — export it before you delete. Go to Settings → Backup and download the backup file, which contains your complete data as JSON.

If you have lost access to your account, first try resetting your password. If that isn't possible, email codershawn1@gmail.com or message us on WhatsApp at +977 9866297369 from the mobile number on the account, and ask for deletion.

So we can be sure we are deleting the right account, please include the email address or mobile number you registered with. We will verify ownership, delete the account, and confirm in writing within 30 days — usually within a couple of days.

If your landlord uses EasyRent and you want your details removed, ask your landlord — they control that record and can delete it straight away. If you can't reach them, contact us at codershawn1@gmail.com and we will pass the request on. See our Privacy Policy for how tenant data is handled.